Expert Evaluation

15 Usability Problems

image of a laptop viewed from above

Project Overview

The objective of this heuristic research is to identify possible usability problems that may occur for users of the analyzed platforms 15 Peruvian, Mexican, Colombian, and American companies.

Such as Bancolombia, Banco Falabella Colombia, Banorte Móvil (Mexico), Ixhua (Mexico), Clínica Cayetano Heredia (Peru), Houndbox (Colombia), Skechers (Peru), Aitraveltours (Peru), Cyberia Networks (Peru), Yale University (USA) and other cases.

Project duration: 1 week.

Team: 6 UX Researchers

My role: UX Researcher

Responsibilities:

  • Expert Evaluator
  • Design Research
  • Content Creator

Challenges:

  • Collaboration and adaptation for reporting results.
  • Finding theoretical references to support the findings of the inspection.
Full report (spanish)

Methodology

Someone's hand on a laptop

Research

Understanding the company and it's audience

The following question guided my use of different platforms during the days I spent:

"What would a user want to achieve with a website like this?"

team discussing about the research

Analyzing results

All the researchers met after these tasks were completed to determine which findings were most relevant.

My analysis was based on usability fundamentals and heuristics, so that I could provide an explanation that was not based solely on assumptions. Rather, it was based on previous research conducted by user experience experts.

Main Findings

Finally, based on the information collected, we carried out an analysis through a grouping and identification of patterns, complemented by a series of discussions that allowed us to make sense of the different findings.

A crucial finding of our research was that a wide variety of systems suffer from multiple usability problems. Consequently, many of the fundamentals of user-centered design are being overlooked, which can negatively affect the tasks that users must perform within these interfaces.

There are many websites and applications available that do not consider accessibility and inclusion.

woman typing on her laptop

Looking foward

Takeaways

Impact

Finally, the image of these companies or sites can be affected by the user's experience with these platforms, which is not always optimal.

I learned to:

  • Develop detailed reports based on scientific research and learned from people who were internationally recognized as UX designers